Hot Tub Hire Terms

Please read these terms before you book. By paying the booking deposit you agree to them.

1. Who we are

Hot tub hire is provided by Barry Western, trading as Alfresco Living, in the United Kingdom ("we", "us"). You can contact us on WhatsApp at 07866 106922. "You" means the person who makes the booking. You must be 18 or over to book.

2. Booking and payment

• Send us your dates and we will confirm availability and the price on WhatsApp.
• All payments are made through PayPal. You can pay with a PayPal account or by debit or credit card - you do not need a PayPal account.
• Once we confirm, we send you a secure PayPal payment link for the £50 booking deposit. Your booking is confirmed when the deposit is paid. It is part of the hire price, not an extra charge.
• The balance of the hire price and the £100 damage deposit are due no later than 48 hours before delivery. We send a PayPal payment link for these too.
• If the balance is not paid on time, we may cancel the booking and treat it as a cancellation by you (see section 4).
• Optional gazebo: £25 per hire, added to the balance. We put it up over the tub and take it down when we collect. If strong winds are forecast we may decide not to put it up for safety; if so, we refund the £25. Please do not move or take down the gazebo yourself.
• Prices include delivery, set-up, water treatment and collection within 15 miles of Salfords, Surrey.

3. The damage deposit

The £100 damage deposit is refunded in full through PayPal, to the account or card you paid with, within 3 days of collection, as long as the tub, cover, gazebo (if hired) and all parts come back undamaged, reasonably clean and complete.

We may keep some or all of it to cover:

• punctures, cuts, burns or other damage to the tub, cover, pump, heater or gazebo;
• missing parts or accessories;
• extra cleaning or a water change caused by things that should not go in a hot tub (see section 7), such as bubble bath, oils, glitter, food or pet hair.

Normal wear and tear is never charged for. If we make a deduction we will explain why, with photos, before we refund the rest. If the cost of repair or replacement is more than the deposit, you agree to pay the difference.

4. If you need to cancel

Tell us on WhatsApp as soon as you can. The date you tell us counts, measured against your delivery date:

• 14 days or more before delivery: we refund everything you have paid except the £50 booking deposit.
• 7 to 13 days before delivery: we keep 50% of the hire price (including the booking deposit) and refund the rest.
• Less than 7 days before delivery: the hire price is not refundable.

The damage deposit is always refunded in full if you cancel.

Changing your date. With 7 days' notice or more you can move your booking to another date once, free of charge, if the tub is available. Any further change is treated as a cancellation.

Your 14-day cooling-off right. Under the Consumer Contracts Regulations 2013, the usual 14-day cooling-off period does not apply to leisure services booked for a specific date. The cancellation policy above applies instead.

5. If we have to cancel

Very occasionally we may have to cancel, for example if the tub develops a fault, through illness, or if severe weather makes delivery unsafe. If that happens we will tell you as soon as possible and offer you a new date or a full refund of everything you have paid, whichever you prefer. Our liability for a cancellation by us is limited to refunding what you have paid.

6. Your garden

Before delivery, please make sure you have:

• a flat, level, firm area about 2.5 metres square, clear of anything sharp;
• an outdoor socket with RCD protection within reach of the tub - we do not use extension leads;
• an outside tap we can connect a hose to;
• a clear, safe route from the road to where the tub will go.

If you are unsure, send us a photo before you book. If we arrive and cannot safely set up the tub because the site does not meet these requirements, and we were not told about it beforehand, we may treat the booking as a cancellation less than 7 days before delivery.

A tub standing on a lawn for a few days will leave a yellow patch that recovers over a few weeks. We are not responsible for this.

7. Using the tub safely

You are responsible for everyone who uses the tub during your hire. We will show you how it works when we set it up. You agree that:

• children are supervised by an adult at all times in and around the tub;
• no more than 6 people use the tub at once;
• nobody uses it under the influence of alcohol or drugs to the point of being unsafe;
• anyone who is pregnant, or has a heart condition, high or low blood pressure or another medical condition, checks with their doctor first;
• there is no glass in or around the tub - plastic cups only;
• nothing goes in the water except people and the treatment we supply - no bubble bath, bath bombs, oils, glitter, food or pets;
• the cover is on and fastened whenever the tub is not in use;
• you do not move, empty or deflate the tub, or change its settings beyond what we show you.

8. While the tub is with you

• The tub is in your care from delivery until we collect it. You are responsible for loss of or damage to it during that time, apart from normal wear and tear and faults that are not your doing.
• Heating time. We switch the tub on as soon as it is filled, but it can take up to 12 to 14 hours to reach a comfortable temperature for the first time, depending on the weather and the temperature of the tap water. This is normal and is not a fault, and the hire period is not extended or reduced in price because of it.
• The electricity and water used during the hire are at your cost.
• If anything goes wrong, switch the tub off at the socket and message us straight away. We will try to fix or replace it quickly. If we cannot and you lose part of your hire, we refund the hire price for the time lost.

9. Collection

We collect at the time we agree with you. Please make sure we can reach the tub. We empty, pack and take it away - you do not need to do anything. If we cannot get access and have to come back, we may charge a reasonable fee for the extra trip.

10. Our responsibility to you

We deliver clean, safe, working equipment and set it up with care. We are not responsible for injury, loss or damage caused by misuse of the tub, by ignoring these terms, or by the condition of your property or electrical supply. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law, and nothing affects your statutory rights.

11. Your details

We use your name, address, phone number and booking details only to arrange and manage your hire. Payments are handled by PayPal; we never see or store your card number. We do not share your details with anyone else or use them for marketing.

12. Gift vouchers

• Gift vouchers are valid for 12 months from the date of issue shown on the voucher. They cannot be used after that date.
• A hot tub weekend voucher covers the hire price of one weekend hire, Friday to Monday. It can also be put towards a different hire; if that costs more, you pay the difference.
• A money voucher can be put towards the hire price of any hire. If the hire costs more, you pay the difference. Any value left over stays on the voucher until it expires.
• Vouchers can be given to anyone. To use one, book on WhatsApp in the usual way and quote the voucher code. Bookings are subject to availability and to the delivery area of 15 miles from Salfords, Surrey.
• The voucher is used first, including towards the booking deposit. The £100 refundable damage deposit is not covered by a voucher and is paid as normal.
• Each voucher code can only be used up to its value. We keep a record of every code, so if you lose your voucher, tell us and we will reissue it.
• Vouchers have no cash value and cannot be exchanged for cash.
• If you cancel a booking made with a voucher, section 4 applies. Any amount that would be refunded goes back onto the voucher rather than being paid in cash, and the voucher's original expiry date still applies.
• If you buy a voucher and change your mind, tell us within 14 days of buying it and we will refund you in full, as long as it has not been used.

13. General

We may update these terms from time to time; the version on this page when you pay the booking deposit applies to your booking. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

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